Wednesday 21 January 2026

10:00

Masonic Hall

Confessions of a Mystery Shopper

Speaker: Helen Bennett

Helen E Field is a 62yr old self-published author of two comedy books: The Mystery Shopper and The Hot Tub and The Hapless Husband and His Curious Wife. She also writes bespoke poetry for milestone occasions and in addition has published a range of greetings cards based around funny poems.

Prior to writing her novels she worked in the hospitality industry and ran her own training consultancy for 20 years, working in UK, Europe and USA. Part of her business was designing and running mystery customer programmes for hospitality and leisure businesses, and it was this experience that compelled her to write her debut novel.

During this period, she was invited to be a keynote speaker on numerous occasions in both UK and Europe for many professional bodies and associations and of course her experience as a trainer for large and small groups mean she is highly experienced, very professional as well very funny.

Prior to the pandemic, Helen had embarked on world travel with her husband, travelling Europe in a 20yr old campervan, a four-month tour of India by train and bus, a month in a log cabin in Finland, a month around Italy by train and touring Texas, South Carolina and Georgia in USA. She has been an Airbnb host for over ten years and has three extremely interesting, high achieving and well-travelled grown up children.

She has built a reputation over the years as being friendly, having the common touch and offering a highly entertaining quality experience and frequently receiving the highest ratings of all her clients' trainers and speakers.

Helen will talk to us about the arcane world of mystery shopping, from spilling the beans on which hospitality and leisure organisations commission mystery assignments, to how the programmes are designed, as well as hilarious anecdotes about things that have happened in real life during mystery customer assignments.

The talk is eye opening, insightful but above all very funny! We hope to see you on the 21st. Please try and brings some friends and acquaintances to hear this anticipated amusing talk!